Refund policy
You have the right to withdraw from the agreement within 14 days without giving reasons.
The withdrawal period expires 14 days after the day on which you or a third party designated by you, who is not the carrier, acquires physical possession of the goods.
To exercise the right of withdrawal, you must inform us (Moski B.V. Kooltjesbuurt 1 1411 RZ Naarden, 035 5247980) of your decision to withdraw from the agreement by means of an unequivocal statement (e.g. in writing by post, fax or e-mail). revoked. You can use the attached model withdrawal form for this, but you are not obliged to do so. To comply with the withdrawal period, it is sufficient to send your communication regarding your exercise of the right of withdrawal before the withdrawal period has expired.
Consequences of the revocation
If you revoke the agreement, you will receive all payments you have made up to that time, including delivery costs (with the exception of any additional costs resulting from your choice of a different method of delivery than the cheapest standard delivery offered by us) without delay and in any case, no later than 14 days after we have been informed of your decision to withdraw from the contract. We will refund you using the same payment method as you used for the original transaction, unless you have expressly agreed otherwise; in any case, you will not be charged any fees for such reimbursement.
You must return or hand over the goods to us without undue delay, but no later than 14 days after the day on which you notify us of your withdrawal from the contract. You are on time if you return the goods before the period of 14 days has expired. You can return the goods to:
BY JOHN
Kooltjesbuurt 1
1411 RZ Naarden
The direct costs of returning the goods are at your expense.
You are only liable for any diminished value of the goods resulting from use of the goods that goes beyond what is necessary to establish the nature, characteristics and functioning of the goods.
Excluded from the right of withdrawal is a consumer purchase that concerns the delivery of:
- products manufactured according to consumer specifications, which are not prefabricated and which are manufactured on the basis of an individual choice or decision of the consumer, or which are clearly intended for a specific person;
- products that spoil quickly or have a limited shelf life;
- products that are not suitable for return for reasons of health protection or hygiene and of which the seal has been broken after delivery;
- products that are irrevocably mixed with other items after delivery due to their nature;
- audio and video recordings and computer software of which the seal has been broken after delivery;
- newspapers, periodicals or magazines, with the exception of an agreement for the regular delivery of such publications (a subscription);
GUARANTEE
Without limiting your right of withdrawal under Article 7, you can return the product to us, e.g. if the product is not the product ordered, it is damaged or defective or it concerns an incorrect quantity delivered.
If goods are delivered with visible transport damage, you must - if possible - immediately report this damage to the delivery person and contact us as soon as possible. If you do not complain or contact us, this will not affect your statutory rights and their enforcement, in particular your statutory warranty rights. But you will then help us to assert our own rights against the freight forwarder or transport insurance.
Once we have confirmed the defect or other problem, we will:
- provide a full refund
- provide a full refund for damaged or defective goods if this is within a reasonable time after sale, or
- at your option, repair or replace the goods at our expense (including the costs of postage) unless this is not possible or disproportionately expensive. In this case, you will receive a refund of the amount already paid for these goods.
We will keep you informed about the refund within a reasonable time. We will usually process the refund request as soon as possible and in any case no later than 30 days after the email confirmation of the refund for damaged or defective products.
The withdrawal period expires 14 days after the day on which you or a third party designated by you, who is not the carrier, acquires physical possession of the goods.
To exercise the right of withdrawal, you must inform us (Moski B.V. Kooltjesbuurt 1 1411 RZ Naarden, 035 5247980) of your decision to withdraw from the agreement by means of an unequivocal statement (e.g. in writing by post, fax or e-mail). revoked. You can use the attached model withdrawal form for this, but you are not obliged to do so. To comply with the withdrawal period, it is sufficient to send your communication regarding your exercise of the right of withdrawal before the withdrawal period has expired.
Consequences of the revocation
If you revoke the agreement, you will receive all payments you have made up to that time, including delivery costs (with the exception of any additional costs resulting from your choice of a different method of delivery than the cheapest standard delivery offered by us) without delay and in any case, no later than 14 days after we have been informed of your decision to withdraw from the contract. We will refund you using the same payment method as you used for the original transaction, unless you have expressly agreed otherwise; in any case, you will not be charged any fees for such reimbursement.
You must return or hand over the goods to us without undue delay, but no later than 14 days after the day on which you notify us of your withdrawal from the contract. You are on time if you return the goods before the period of 14 days has expired. You can return the goods to:
BY JOHN
Kooltjesbuurt 1
1411 RZ Naarden
The direct costs of returning the goods are at your expense.
You are only liable for any diminished value of the goods resulting from use of the goods that goes beyond what is necessary to establish the nature, characteristics and functioning of the goods.
Excluded from the right of withdrawal is a consumer purchase that concerns the delivery of:
- products manufactured according to consumer specifications, which are not prefabricated and which are manufactured on the basis of an individual choice or decision of the consumer, or which are clearly intended for a specific person;
- products that spoil quickly or have a limited shelf life;
- products that are not suitable for return for reasons of health protection or hygiene and of which the seal has been broken after delivery;
- products that are irrevocably mixed with other items after delivery due to their nature;
- audio and video recordings and computer software of which the seal has been broken after delivery;
- newspapers, periodicals or magazines, with the exception of an agreement for the regular delivery of such publications (a subscription);
GUARANTEE
Without limiting your right of withdrawal under Article 7, you can return the product to us, e.g. if the product is not the product ordered, it is damaged or defective or it concerns an incorrect quantity delivered.
If goods are delivered with visible transport damage, you must - if possible - immediately report this damage to the delivery person and contact us as soon as possible. If you do not complain or contact us, this will not affect your statutory rights and their enforcement, in particular your statutory warranty rights. But you will then help us to assert our own rights against the freight forwarder or transport insurance.
Once we have confirmed the defect or other problem, we will:
- provide a full refund
- provide a full refund for damaged or defective goods if this is within a reasonable time after sale, or
- at your option, repair or replace the goods at our expense (including the costs of postage) unless this is not possible or disproportionately expensive. In this case, you will receive a refund of the amount already paid for these goods.
We will keep you informed about the refund within a reasonable time. We will usually process the refund request as soon as possible and in any case no later than 30 days after the email confirmation of the refund for damaged or defective products.